In most tote programmes the insert fails years before the bag. Then the bag goes in the bin, because nobody sells the part that broke.

What actually happens to an insert

A leaking cork soaks it, and board never recovers its rigidity once it has been wet.

A wide bottle forced into a narrow cell crushes the wall permanently.

A soft insert is no insert

Once it loses rigidity it stops holding bottles apart, which is its only job.

The tote looks fine and has quietly stopped working.

So order it separately

Hold the cell dimensions on file and a replacement is one email.

It is a consumable, and pricing it like one is cheaper for everybody.

And use it to cover your range

One shell, two insert specs: standard cells and wide tall cells for sparkling.

Keyed so staff cannot seat them the wrong way round at the end of a long day.